Cancellation and refund policy by sunderban.in is as follows:-
Who we are
Our website address is: http://sunderban.in.
cancellation and refund policy:
At sunderban.in, we understand that travel plans may change, and we aim to provide a transparent and fair cancellation and refund policy. Please read the following carefully to familiarize yourself with our terms and conditions.
1. Cancellation process:
If you need to cancel your booking, please notify us as soon as possible through our customer service hotline or by sending an email to [insert email address]. Cancellation requests will be processed during our business hours 10 AM to 8 PM.
2. Cancellation charges:
The cancellation charges are determined based on the number of days before the scheduled date of travel:
a. Less than 10 days prior to the date of travel: – 100% of the package cost will be applicable as a cancellation charge.
b. 10 to 20 days prior to the date of travel: – 75% will be refunded on your advance payment.
c. 20 to 30 days prior to the date of travel: – 50% will be refunded on your advance payment.
d. More than 45 days: – A full refund on your advance payment will be provided, excluding processing fees.
3. refund process :
Upon receiving your cancellation request, we will initiate the refund process. Please allow 15 days for the refund to be processed. Refunds will be credited to the original payment method used during the booking.
4. involuntary cancellation:
In the rare event that we must cancel your tour/travel services due to unavoidable reasons, you will receive a full refund, including processing fees.
5. processing fees:
Please note that processing fees may be applicable on all cancellations, and these fees are non-refundable.
6. Contact Information:
For any inquiries regarding cancellations and refunds, please contact our customer service team at +91-6398293429.
7. Changes to the policy:
Sunderban.in reserves the right to modify this cancellation and refund policy at any time. Any changes will be effective immediately and will be communicated on this page.
Thank you for choosing sunderban.in. We appreciate your understanding and cooperation regarding our cancellation and refund policy.